Refund Policy

1. Eligibility for Refunds

  • Approved Returns: Items must be:
    • Unworn, unwashed, and undamaged
    • In original packaging with tags attached
    • Returned within 30 days of delivery
  • Non-Returnable Items:
    • Final sale items (clearly marked)
    • Intimate apparel/swimwear (hygiene reasons)
    • Customized/personalized products

2. Return Process

Step-by-Step:

  1. Initiate return via your account dashboard
  2. Select items for return
  3. Choose refund or store credit
  4. Print prepaid return label (U.S. only)
  5. Ship within 7 days of approval

3. Refund Methods

  • Original Payment: 5-10 business days after processing
  • Store Credit: Issued immediately (no expiration)
  • Exceptions:
    • PayPal refunds may take 24hr longer
    • Bank processing may require 3-5 additional days

4. Return Shipping Costs

  • U.S. Customers: $6.99 deducted from refund
  • International: Customer pays return shipping
  • Free Returns: Provided for:
    • Wrong items received
    • Defective merchandise
    • Our shipping errors

5. Partial Refunds

May apply when:

  • Items show signs of wear
  • Tags/packaging are missing
  • Multiple items returned from bundle deals
  • Original promotions affected

6. Exchange Policy

We currently offer:

  1. Full refund + new purchase
  2. Store credit for future orders
    (No direct exchanges available)

7. Damaged/Defective Items

Required Actions:

  • Contact us within 48 hours
  • Provide photos of damage
  • Keep all original packaging
  • We’ll cover return shipping

8. Holiday Extensions

Extended Deadlines:

  • Christmas purchases: January 10 return
  • Black Friday: January 5 return
  • Valentine’s Day: March 1 return

9. Refund Status

Track your return:

  • Through your account
  • Via carrier tracking
  • Email notifications at each stage

10. Lost Returns

Protect Yourself:

  • Use provided tracking
  • Retain drop-off receipt
  • Insure high-value returns
  • Contact us if not scanned in 5 days

For any return-related questions not covered here, please visit our Help Center before contacting customer service. Most return issues can be resolved instantly through our automated system.