Shipping Policy

1. Processing Times

  • Standard Orders: 1-2 business days
  • Made-to-Order Items: 3-5 business days
  • Holiday Periods: Additional 1-2 day processing
  • Weekends and public holidays excluded

2. Domestic Shipping (U.S.)

  • Economy Shipping: $4.99 (5-7 business days)
  • Standard Shipping: $7.99 (3-5 business days)
  • Express Shipping: $14.99 (2-3 business days)
  • Free Shipping: On orders over $75 (standard shipping only)

3. International Shipping

  • Standard International: $14.99 (7-21 business days)
  • Priority International: $24.99 (5-10 business days)
  • Customs/duties: Customer’s responsibility
  • Restricted countries listed at checkout

4. Order Tracking

  • Tracking numbers emailed within 24 hours of shipment
  • Carrier systems may take 12-24 hours to update
  • Contact us if no tracking movement after 3 days

5. Shipping Restrictions

We cannot ship to:

  • PO Boxes (except via USPS)
  • Freight forwarding addresses
  • Certain international destinations
  • Restricted/embargoed countries

6. Multiple Shipments

Large orders may ship:

  • In separate packages
  • From different warehouses
  • With multiple tracking numbers
    (No additional shipping charges)

7. Address Changes

  • Must be requested within 1 hour of ordering
  • After shipment: Cannot modify
  • Wrong addresses may incur reshipping fees

8. Delivery Issues

For missing packages:

  1. Verify address with carrier
  2. Check with neighbors
  3. Wait 3 extra business days
  4. Contact us for investigation

9. Holiday Shipping

Recommended order deadlines:

  • Christmas: December 10
  • Valentine’s Day: February 1
  • Halloween: October 15
    (Earlier for international)

10. Special Items

Additional handling for:

  • Fragile items (+$2.99)
  • Oversized packaging (+$4.99)
  • Heavy items (over 5lbs +$3.99)

11. Returns Shipping

  • Customer pays return shipping
  • $5.99 prepaid label available
  • Free returns for defective items

12. Carrier Information

We primarily use:

  • USPS
  • UPS
  • DHL (international)
  • FedEx (express orders)

For complete shipping details and real-time rate calculations, please proceed to checkout. All delivery estimates begin after processing is complete and exclude potential customs delays.